Deepak Som

Author

Deepak Som

Author & Editor at ProProfs |
Deepak is a staff writer and editor at ProProfs.com. He has extensive knowledge in customer support, self-service knowledge bases, AI help desks, sales, live chat, escalation pathways, and problem-resolution strategies. His passion for delivering exceptional customer experiences, combined with his expertise in various customer service platforms, has made him a sought-after consultant in the industry.

Articles by Deepak Som

Customer Communication Strategy: 8 Proven Ways to Improve Customer Conversations

Written by , Author & Editor at ProProfs Updated: 3 Oct, 2025
Let’s be real—most businesses are terrible at customer communication. Without a clear customer communication strategy, the cracks show fast. And that’s not just an opinion: according to Forbes, bad customer service could cost companies $3.7 trillion every year. Here’s the thing—slow replies, confusing messages, and inconsistent follow-ups don’t just annoy customers; they kill loyalty and...
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60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2025

Written by , Author & Editor at ProProfs Updated: 17 Oct, 2025
When we first implemented a chatbot, I thought of it as just another support tool.  But the results quickly proved otherwise — faster resolutions, higher engagement, and a noticeable rise in customer satisfaction. It was clear this wasn’t a passing trend but a fundamental shift in how businesses communicate and operate. The data also backs...
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